Terms of purchase

Terms of purchase Prodani Sweden AB

Last updated 2025-09-12

1. General terms and conditions

These general terms and conditions apply when you as a consumer purchase products from

Prodani Sweden AB with corporate registration number 559117-9055 (hereinafter referred to as

"Prodani" or "we"). To place an order, the customer must be of legal age,

18 years of age, or have parental consent.

These terms and conditions apply when you as a consumer shop at

"www.vit2go-butiken.se".

You are welcome to contact us whether it concerns product information,

practical questions about orders, deliveries, technical problems, complaints

or if you want to return purchased goods. We hope you will be satisfied with your

goods and our service. If not, we would be grateful if you could let us know as soon as possible.

as possible. You can always reach us at [email protected]

2. Order

Ordering Vit2go's goods takes place at www.vit2go-butiken.se.

Once you have completed an order, we will send you an order confirmation via e-mail.

postal address that has been specified when ordering and which contains, among other things,

information about the goods ordered, about the price and other costs, and about

The order confirmation includes a link to these general terms and conditions.

If you have not received an order confirmation, or if the order confirmation deviates from

your order, please let us know as soon as possible.

Your order is not binding until we have approved it. If we approve your

order, we will send you an email with a delivery confirmation.

The delivery confirmation is a confirmation that a binding agreement has been entered into.

between you and Prodani.

Prodani reserves the right to refuse purchases. Agreements can only be concluded with customers

who has a delivery address in Sweden.

We do not handle partial deliveries or backorders but reserve the right to

correct or cancel orders if delivery cannot take place for any reason.

In such cases, Prodani is not obliged to provide either the ordered goods or

alternative to this. You will only be charged for the goods shipped, alternatively

receives a refund for the goods that could not be delivered.

3. Prices and product information

All prices are listed including Swedish VAT and in Swedish kronor unless otherwise stated.

specified. 12% on food and dietary supplements and 25% on other items. Any

Shipping costs will be added depending on which shipping option is selected at checkout.

ordering.

Prodani reserves the right to make any errors in pricing, product information or images.

website. In the event of errors, we reserve the right to correct this in

We reserve the right to price changes, final sales, stock status errors,

technical problems, etc. and reserves the right to correct or cancel

orders affected by such errors.

Please enter any discount codes at checkout before completing your purchase. It is not possible

to use discount codes afterwards or combine multiple discount codes.

4. Payment

We currently use Swish and Klarna Checkout as payment solutions. By pressing "Complete purchase"

At checkout you agree to these terms and conditions.

The checkout displays the payment methods available to you at the time of purchase.

5. Shipping and delivery

At checkout you can choose between different shipping methods. Depending on, among other things, the recipient address

and order amount vary available options. In some cases additional

shipping fee - in such cases this is stated in the shopping cart.

Delivery takes place within the number of days after ordering specified for each

shipping method if the goods are in our warehouse.

We of course always try to deliver the goods you ordered at the promised time,

but sometimes things can go wrong. If we can't deliver within the agreed time, we will

to inform you as soon as possible of the reason for the delay and

inform you of a new delivery date.

If the delivery is delayed without us voluntarily providing you with information as above

Please contact us immediately so we can investigate the cause of the

the delay goal.

If the delay is of significant importance to you, you may have the right to cancel the purchase.

Please notify us immediately in the event of a delay if it is particularly important to you that you

receives the goods within a certain time. More information regarding complaints can be found

below under point 7.

To agent

• Pick up at your chosen DHL agent at a time that suits you.

• 1-3 business day delivery time with DHL Service Point.

• When the package is available for collection, an SMS will be sent to the

mobile phone number provided when ordering. When picking up

shipment, a valid ID document must be presented. If a representative collects your package,

Both of them must present their ID.

The time at the agent is 14 days, after which the package is returned to Prodani. We

charges a fee of 180 SEK for unclaimed packages to cover our

costs for return shipping, handling and administration. Please note therefore that if

If you regret a purchase and want to return the item, you must first collect the package in order to

return at your own expense.

Addresses on Gotland and some parts of Norrland normally have slightly longer

Delivery time. Delivery delays may occur and we cannot provide any

guarantee for the delivery time once the goods have left our warehouse. You can follow your

delivery with the tracking link that is normally included in the delivery notification

from us. Please contact the respective carrier in the first instance for questions about delivery on

on its way to you. If, in the unlikely event that you have not received your delivery within 5

working days, please contact our customer service instead. As a customer, you always have

the right to cancel the purchase in the event of significant delivery delays - in this case, contact our

customer service.

6. Right of withdrawal and return

According to the Distance and Off-Premises Contracts Act, you as a customer have

always 14 days right of withdrawal from the day you receive your order

(so-called cooling-off period).

To exercise your right of withdrawal, you must notify us of this and we therefore ask you to

contact our customer service within the cancellation period. If you cancel your purchase, you must

send the goods back to us. You must send the goods back without undue delay

and in any case no later than 14 days after the day on which you sent your notice of withdrawal

as above to us. In order for you to be able to exercise your right of withdrawal in time, it is sufficient to

you send the goods before the deadline has expired. You can also always

use the Swedish Consumer Agency's Return Form and send it to us.

Please note that it is not considered as exercising the right of withdrawal to

not picking up a package or not accepting a delivery.

The right of withdrawal does not apply to food or goods with a broken seal that are not

can be returned for health or hygiene reasons, e.g. dietary supplements,

beauty products.

You are of course allowed to look at and examine the item. Please remember to handle the item carefully.

carefully and only to the extent necessary to determine the goods'

nature, properties and function. Please note that the item must be returned unused,

complete and undamaged in the original packaging. If you have handled the product beyond what

which is permitted or if any part of the goods is missing or damaged, we reserve the right

us the right to make a deduction equal to the cost of the goods when making a refund

decrease in value. Since you are responsible for the goods until we receive them, it is

It is important that it is well packaged to avoid damage during transport. Use

outer packaging and do not stick tape, address labels or other

original packaging. To return your item please contact customer service to obtain a

return label for a fee of SEK 69. The fee will be deducted from the refund.

7. Transport damage

Prodani is responsible for goods that are damaged or lost during delivery to you.

Complaints about transport damage must be made within a reasonable time. Upon receipt of

the shipment, it is therefore important to check that the goods are not damaged. We

We recommend that you report any transport damage directly to

the delivery agent and then contact our customer service. Remember to keep

all packaging and the product's packaging in the event of damage.

8. Refund

You will receive your money back if you cancel within 14 days from the day we receive your

message. However, you may have to wait until the item has returned to us.

or until you have provided proof that the goods have been returned, whichever comes first.

The entire amount will be refunded (unless a price deduction has been made according to 6.), including shipping,

taxes and fees. In the event of a right of withdrawal, you are responsible for the return shipping. If you have paid with

invoice, direct payment or advance payment, we transfer the money to your

bank account. If you paid by card, we will credit the return amount to your card.

9. Force Majeure

In the event of circumstances that could not reasonably have been foreseen, e.g. war,

terrorism, natural disaster, flood, fire, strike, blockade, sabotage,

government measures, changed legislation and comparable events shall

Prodani's obligation to fulfill the purchase agreement is postponed until

circumstances prevail. If such delay exceeds two months, both you and

as Prodani has the right to terminate the contract with immediate effect without any obligation

to pay damages.

10. Personal data

Prodani is responsible for ensuring that the personal data provided in connection with purchases

is handled in accordance with the General Data Protection Regulation (GDPR). By approval

of the purchase agreement with Prodani, you agree that your data will be saved in order to

be able to process your order and complete the purchase, facilitate future purchases

and enable updating of your order status. As a customer, you can take advantage of the

saved data, change it or request deletion.

This site uses cookies. Cookies are very small text files that

stored on your computer when you visit certain websites. We use cookies to

manage your shopping cart, the purchasing process and to improve the user experience.

In some cases, we also use cookies from trusted third-party providers.

These cookies are used, for example, to track and measure the use of

website. You can disable all cookies already stored on your

computer, but these may stop our website from working properly.

11. Customer service

Here's how to get in touch with our customer service:

Contact form (we normally respond within 2 business days)

Email address: [email protected]

Postal address:

Prodani Sweden AB

Box 660

135 26 TYRESÖ

12. Other

Any dispute shall be resolved by either the National Complaints Board (ARN) in

Sweden or the European Commission Online Dispute Resolution (EU ODR).

ARN: https://www.arn.se/

General Complaints Board

Box 174

101 23 Stockholm